Shipping policy

1. Processing Time: Orders are typically processed and shipped within 1-3 business days of the order being placed, excluding weekends and holidays. However, during peak seasons or promotional periods, processing times may be extended.

2. Shipping Methods: We offer several shipping methods to accommodate your needs. Shipping options and rates will be displayed at checkout.

3. Domestic Shipping (Australia): For domestic orders within the Australia, we primarily use Sendle for standard shipping. Delivery times typically range from 3-7 business days, depending on the destination.

4. International Shipping: We do not offer international shipping for now.

5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to track your package's journey until it reaches its destination.

6. Shipping Costs: Shipping costs are calculated based on the weight of your order and the destination address. Shipping fees will be displayed during the checkout process before you finalize your order.

7. Shipping Restrictions: Please note that we do not ship to P.O. boxes or APO/FPO addresses. Additionally, we reserve the right to refuse shipping to certain locations due to carrier limitations or other restrictions.

8. Shipping Delays: While we make every effort to ensure timely delivery of your orders, please understand that unforeseen circumstances such as weather delays, carrier issues, or other factors beyond our control may cause delays in shipping. We appreciate your patience and understanding in such situations.

9. Order Modifications: Once an order has been placed, modifications to shipping addresses or order details may not be possible. Please review your order carefully before submitting to ensure accuracy.

10. Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If you believe your package has been lost or stolen, please contact the carrier to file a claim. Additionally, please reach out to our customer service team for assistance.

11. Contact Us: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at stonemaniac1047@gmail.com or 0421 928 957 (text only). Our customer service team is available to assist you with 12 hours.

12. Policy Updates: We reserve the right to update our shipping policy at any time. Any changes will be reflected on this page, so we encourage you to review this policy periodically for updates.

Thank you for shopping with us!